Most lapsed policies aren't unhappy customers, they're recoverable ones your team couldn't reach in time. Superpanel's AI-powered voice agents contact at-risk policyholders the moment intent signals appear, running personalized conservation calls 24/7 so your team can focus on complex cases while routine saves happen automatically.
35%
Engagement Rate
24/7
Conservation Outreach
100%
Full Audit Trail
Your Policyholders Aren't Leaving Because They Want To
Lapse rates across the insurance industry have risen from 5.1% to 7.0% — and 70% of those lapses are driven by non-payment, not dissatisfaction. These aren't customers who found a better deal. They're people who forgot, got busy, or hit a temporary cash crunch.
Manual conservation is a nightmare. Your team is calling the same numbers, leaving the same voicemails, sending the same letters — and barely making a dent.
The longer this goes unaddressed, the worse it gets:
Every lapsed policy compounds. The policyholder who would have reinstated with a single text last month now needs three calls and a payment plan. The one from last quarter? They've already been written by a competitor.
Lapse rates rising from 5.1% to 7.0%
Manual outreach covers only a fraction of at-risk book
Conservation team can't keep up with volume
Reinstatements processed manually through DocuSign
Every lapse is recurring revenue lost
Superpanel manages the entire conservation workflow so your team focuses on the cases that genuinely need human judgment.
The Conservation Journey
Step 1
Connected to Your Policy Administration Platform
Superpanel integrates with your PAS to automatically identify policies approaching lapse — flagging at-risk policyholders before they drop off your book.
Step 2
Every Channel. Personalized. Compliant.
SMS, email, and voice outreach — each message tailored to the policyholder's situation, payment history, and preferred communication channel.
Step 3
Not One Touch. As Many as It Takes.
Persistent, multi-channel follow-up sequences that continue until the policyholder responds, reinstates, or is definitively ruled out.
Step 4
Payment Updates and Paperwork, Handled Autonomously
Once the policyholder is ready to reinstate, Superpanel processes payment method updates, generates reinstatement paperwork, and confirms completion — no manual steps required.
Step 5
Every Interaction. Logged. Reviewable.
Complete audit trail of every conversation, outreach attempt, and policyholder response — searchable and ready for compliance review at any time.
Conservation Is Just the Beginning
The same platform that recovers lapsed policies also handles the intake workflows consuming your operations team's time.
Collect Claims Documentation Autonomously
Superpanel reaches out to claimants to collect medical records, EOBs, accident reports, and supporting documentation, following up persistently until the package is complete.
Free Up Your Phone Lines
Provider verification calls, checking network status, confirming benefits, validating credentials, handled autonomously so your team isn't stuck on hold.
Get Complete Packages to Underwriting Faster
Superpanel collects applications, medical questionnaires, and supporting documents from applicants, verifying completeness before routing to underwriting.
Multi-Step LOA Applications, Simplified
Leave of absence processing with multi-step document collection, employer verification, and status updates, all managed autonomously from start to finish.
Proven in Production. Built for Compliance.
Works With Your Systems
Integrates with your existing policy administration and CRM platforms. No rip-and-replace. Enhancement, not disruption.
Compliant by Design
Full audit trail on every interaction. SOC 2 compliance. Built for the regulatory scrutiny insurance operations require.
Configurable to Your Rules
Every workflow configured to your compliance requirements, brand guidelines, and operational rules. Not a generic template.
“Collaborating with the team at Superpanel has been energizing. Smart, creative, and - most importantly - good people. There’s no shortage of companies selling “AI” solutions right now. Superpanel is the real deal, and I’m excited about what we can accomplish together.”
Todd Richheimer, CEO
Lawfty
Four Steps to Conservation That Runs Itself
Step 1
Book a Demo
See how Superpanel handles your specific conservation and intake workflows — your policy types, your compliance requirements, your at-risk volume.
Step 2
We Map Your Workflows
Our team maps your conservation sequences, compliance rules, and system integrations so your digital teammate operates within your exact requirements.
Step 3
We Train Your Digital Teammate
We configure Superpanel with your brand voice, compliance guidelines, and escalation rules, then test on a subset of your at-risk book. You refine until it's right.
Step 4
Go Live. Autonomous Conservation at Scale.
Your digital teammate goes live reaching at-risk policyholders across channels, 24/7, with a full audit trail on every interaction. Your team shifts from manual outreach to managing exceptions.
What Your Operations Look Like After Superpanel
Imagine your entire at-risk book getting persistent, multi-channel outreach — not just the fraction your team can reach manually. Lapse rates drop. Retention improves.
Your operations team focuses on complex cases and high-value renewals instead of working through call lists.
And every interaction is logged, compliant, and ready for audit. No regulatory surprises. No manual tracking. Just results.
That's what carriers using Superpanel experience today.
Before Superpanel
Policies lapse silently without follow-up
Reinstatements processed manually
No audit trail on outreach attempts
Recurring revenue walking out the door
After Superpanel
Entire at-risk book gets persistent outreach
Multi-channel follow-up until resolved
Full audit trail on every interaction
Retention improves, lapse rates drop
Every Lapsed Policy Is Revenue You Could Have Kept
Your at-risk book is larger than your conservation team can reach. See what happens when persistent, multi-channel outreach runs autonomously, with a full audit trail.
