Meet Superpanel
Superpanel was built to close the gap between organizations that can help and the people trying to reach them.
Our Story
Julien Emery, CEO and Co-Founder
Julien has spent his career building technology companies in highly regulated industries. The problem behind Superpanel became real when a close friend spent $40,000 and met with more than 20 attorneys just to learn whether he had an employment case. It confirmed something he'd seen across industries: organizations had the expertise to help, but not a reliable process for connecting people to it.
The pattern held across industries. In insurance, policyholders called and heard nothing back. In lending, borrowers went dark mid-application. Across complex, high-stakes journeys, the difference between a good outcome and no outcome came down to whether competent staff picked up the phone or responded to the email.
Dingyu Zhang, Ph.D., CTO and Co-Founder
Dingyu came to the problem from the technology side. Since 2014, he had been building machine learning models and conversational AI platforms for businesses managing high-volume customer interactions. His experience building voice engines and cognitive decision engines from the ground up directly shaped how Superpanel's architecture was designed.
Together, Julien and Dingyu founded Superpanel to transform how high-stakes inbound processes work for law firms, insurance organizations, and lenders.
What we built.
Superpanel is not a generic AI system or chatbot. It is a digital teammate designed to handle the entire inbound customer journey: qualification, follow-up, document collection, and handoff. It handles 95% of that work autonomously, with built-in escalation paths for the moments that need a human.
For the person on the other end, Superpanel creates a faster, more helpful experience. A potential client tells their story once, shares their documents, and gets a response in seconds. From there, Superpanel handles follow-up and document collection according to the business's decision logic, from first contact through handoff.
Why now.
Customers expect fast, responsive experiences everywhere, and they bring those expectations to every business they interact with. AI can now meet that bar at scale, across phone, SMS, and email. Superpanel is proof: 300,000+ customer journeys handled, 2.75 million text messages exchanged, and 100,000+ documents collected, with every decision logged and auditable.
Where we're headed.
Superpanel is already operating at scale across law firms, insurance organizations, and lenders. The goal is a trusted digital teammate in every organization that handles complex, high-stakes customer decisions, making better outcomes more accessible for the people seeking help and more achievable for the teams serving them.