KINGSLEY SZAMET · EMPLOYMENT LAW

How one firm replaced a $60,000 answering service and got half its intake team's time back

How one firm replaced a $60,000 answering service and got half its intake team's time back

How one firm replaced a $60,000 answering service and got half its intake team's time back

How one firm replaced a $60,000 answering service and got half its intake team's time back

Kingsley Szamet, a California employment law firm, moved after-hours phone, text, and web intake to a digital teammate. Today 1 to 2% of callers ask for a human, and the intake team spends its hours qualifying cases instead of correcting a call center.

Kingsley Szamet, a California employment law firm, moved after-hours phone, text, and web intake to a digital teammate. Today 1 to 2% of callers ask for a human, and the intake team spends its hours qualifying cases instead of correcting a call center.

Kingsley Szamet, a California employment law firm, moved after-hours phone, text, and web intake to a digital teammate. Today 1 to 2% of callers ask for a human, and the intake team spends its hours qualifying cases instead of correcting a call center.

Book a 20 minute intake audit

Kingsley Szamet’s results

$60k+

Annual answering service replaced

45-50%

Intake team time returned

12s

Average response time

1-2%

Ask for a human

What Superpanel is

What Superpanel is

Superpanel is not a generic chatbot. It's a custom-configured digital teammate that runs your full intake process and delivers ready-to-work cases.

Superpanel is not a generic chatbot. It's a custom-configured digital teammate that runs your full intake process and delivers ready-to-work cases.

Responds immediately

Responds immediately

Answers every call, text, and form submission in seconds—24/7—so potential clients never wait until the next business day.

Answers every call, text, and form submission in seconds—24/7—so potential clients never wait until the next business day.

Keeps every intake moving

Keeps every intake moving

Qualifies leads, follows up across channels, and collects the information and documents needed for the next step.

Qualifies leads, follows up across channels, and collects the information and documents needed for the next step.

Delivers complete cases

Delivers complete cases

Gets the retainer signed, organizes the intake, and hands your team a ready-to-work case in the system it already uses.

Gets the retainer signed, organizes the intake, and hands your team a ready-to-work case in the system it already uses.

How Your Intake Works With Superpanel.

Step 1

Lead Arrives

A potential client calls or submits a form. Your digital teammate picks up immediately or responds within seconds across phone, SMS, or email.

Step 2

Qualification

Your digital teammate gathers all the necessary information, applying your exact SOPs and qualification logic. No information gets skipped because someone forgot a question.

Step 3

Follow Up

Most leads need 5 to 12 touches. Your digital teammate runs persistent call, text, and email sequences until the potential client is reached, across days and weeks.

Step 4

Evidence Collected

Superpanel collects reports, records, and photos via SMS and email, verifies each file, and uploads them named and organized to your system of record.

Step 5

Retainers Signed

When a case qualifies, your digital teammate sends the retainer agreement and manages signing autonomously. No human bottleneck between qualification and signature.

Step 6

Your Team Gets a Case

A signed, document-complete case arrives in your case management system — organized, verified, and ready for your attorneys. No chase required.

Why it works for law firms

Superpanel is configured around how your firm practices, not retrofitted from generic customer-service software.

Superpanel is configured around how your firm practices, not retrofitted from generic customer-service software.

Your criteria,
encoded

Your criteria,
encoded

Your qualification logic, practice areas, case requirements, tone, and escalation rules are built into every intake.

Your qualification logic, practice areas, case requirements, tone, and escalation rules are built into every intake.

Clear boundaries and escalation

Clear boundaries and escalation

Superpanel collects information without giving legal advice. Deterministic guardrails keep critical decisions within your rules, with a human available whenever needed.

Superpanel collects information without giving legal advice. Deterministic guardrails keep critical decisions within your rules, with a human available whenever needed.

Connected to your workflow

Connected to your workflow

Intake data and documents flow into Lead Docket, Filevine, SmartAdvocate, Clio, and other systems your team already uses.

Intake data and documents flow into Lead Docket, Filevine, SmartAdvocate, Clio, and other systems your team already uses.

"There's this idea of really listening to the customer and trying to customize the product to each practice, because everybody does it a little bit differently. That's something very, very unique about Superpanel."

"There's this idea of really listening to the customer and trying to customize the product to each practice, because everybody does it a little bit differently. That's something very, very unique about Superpanel."

Eric Kingsley

Founding partner

Why Superpanel

We built Superpanel to close the gap between organizations that can help and the people trying to reach them, especially in complex, high-stakes journeys like legal intake.

We built Superpanel to close the gap between organizations that can help and the people trying to reach them, especially in complex, high-stakes journeys like legal intake.

Built for complex operations

Built for complex operations

Our founders bring deep experience in conversational AI, regulated industries, and high-volume customer workflows.

Our founders bring deep experience in conversational AI, regulated industries, and high-volume customer workflows.

Proven at scale

Proven at scale

More than 300,000 intakes handled across personal injury, mass tort, employment, and lemon law.

More than 300,000 intakes handled across personal injury, mass tort, employment, and lemon law.

Backed by a human team

Backed by a human team

Implementation, training, and ongoing support from people who understand high-volume legal intake.

Implementation, training, and ongoing support from people who understand high-volume legal intake.

See what this could look like for your firm

In 20 minutes, we’ll map your current intake process, show where Superpanel fits, and estimate the potential impact.

Book a 20 minute intake audit

20 minutes · No commitment · Bring your current intake flow